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Our returns policy

You get 14 calendar days to return any items you’re not happy with. This two week returns period starts from the day you receive your order. Find out how to return your item(s) below.

Faulty goods

Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by filling out the form below, and a member of our team will look into it.

Cancelling a contract under the consumer contracts regulations
If you’re a customer in the EEA, you get 14 days to cancel your contract with us

This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

How to return an item?

Fill in the form below and we will send you return address details.

Re-pack your item(s) in the original packaging, or in a secure, waterproof package.

Add your order number and all other details to the form – you’ll find these on your original invoice. 

If you need to return more than one item, you'll need to complete the form for each item being returned.

We don’t offer free returns unless your item is faulty, so it’s up to you to cover the return costs.

Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from your Post office or applicable returns service location as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Returns form

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